Operations

Improving Procurement – Part 2

Improving procurement can feel like falling off the face of the earth

Interested in improving procurement? Many procurement organizations fail to achieve their potential by making one or more of five common missteps

Why Was The New iPhone Delayed?

Seeing the world upside down helps understand the new iphone delay

Why was the new iPhone delayed? Was the delay driven by a series of tactical circumstances, or reflective of a deeper strategic perspective at play?

Enlightened Service – Keeping A Customer For Life!

Enlightened service leads to more profits

Service as a discipline appears to be under siege. Airlines charging for a checked bag, and considering charges for carry-ons or using the toilet on board, are all signs of this trend. The race is on to penny-pinch the most valuable asset of any business, it’s customers.

Time To Think About Supply Chain Shortages?

Spinning Roulette That shows the risk of supply chain shortage

Despite their pivotal role in the high technology supply chain, electronic components are essentially a cyclical industry akin to older markets like steel and housing.

What Happened To Customer Service?

Customer Service Frustrated Girl

Customer service more than ever before has the potential to create (or lose) enormous value to companies and their customers.